Shipping policy

Shipping Policy

Thank you for shopping with Big Bark Pet Supply.

Orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Because we work with trusted suppliers around the world, shipping generally takes:

Actual delivery times may vary due to customs, weather, holidays, or carrier delays.

Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

Items in the same order may arrive separately because they may ship from different fulfillment centers.

Customers are responsible for providing accurate shipping information.

We cannot guarantee refunds or replacements for orders shipped to incorrect addresses provided during checkout.

If your package appears lost in transit, please contact us. We will work with the carrier to resolve the issue.

While we strive for timely delivery, we cannot guarantee shipping times due to circumstances outside our control.